Welcome to Communication in the Workplace: Crafting Connections, Managing Meetings, and Resolving Rifts

This module is divided into three sections:

1. Communication Styles at Work
2. Meeting Practices that Foster Communication
3. Conflict Resolution Strategies

The module introduces a communications style assessment tool that administrators can use to examine their communication style and the communication styles of their staff. Building on that information, the module looks at improving meeting practices to foster communication and collaboration, and looks at the differences between relationship and task conflict and how to work with staff on resolving conflicts.

The objectives of this module will help you:

• Explain how variations in communication styles can be celebrated and harnessed to improve overall communication practices in your organization.
• Embed practices for creating and delivering effective meetings that foster engagement and increase collaboration and productivity.
• Apply practical and concrete strategies to transform conflict from a destructive force to a productive one.