Leadership Connections™ National Conference 2020 Has Been Cancelled.
For the well-being of our attendees and staff, and our communities at large, we are canceling Leadership Connections™ 2020. Please know that we are exploring other options and will be in communication with all impacted.
Read more.

New Year – New LMS HelpDesk Hours
Beginning in the New Year, January 2, 2020, we will have new LMS HelpDesk hours. The new hours are listed below.
Monday, Tuesday, Wednesday, and Friday: 8:00 a.m. – 4:00 p.m.
Thursday: 12:00 p.m. – 8:00 p.m.

Upcoming Online Technology Training: Improve your Online Presence
Join us on April 30, 2020 for a free online webinar! Topics covered include social media, basic web design, creating engaging content, and more.
Sign up for this webinar today!

Check out our first online offering in Spanish!
For the first time, you can complete our popular Continuous Quality Improvement module "totalmente en español!"

Need help? Check out these resources!
Struggling with uploading assignments? Trying to print your certificate? Check out these resources to view easy to follow how-to steps on these topics and more.
Video Library | Helpful Tips | Frequently Asked Questions


Module 4: Managing Program Operations

Course Number
A4X_M4_V2
Price
175.00
Overview
This module introduces you to operations management and looks at the director’s critical role in managing the day-to-day operations of the program. You’ll learn about the necessary components of effective operations management including: systems and the importance of systems thinking; stakeholder analysis and management; the strategic planning process; how systems, policies, and procedures are interconnected and how they impact your ability to manage the program effectively and efficiently; and tools for making systems work and for taking charge of program operations instead of being managed by them.

Objective

After completing Managing Program Operations, you will be able to:

  • Understand what operations management in early childhood programs involves  
  • Explain the basic elements of systems and systems thinking
  • Identify stakeholders and manage a strategic planning process
  • Describe the relationship between systems, policies, procedures, and quality 
  • Use specific tools for managing systems including standard operating procedures, workflow analysis, calendars and Gantt charts
  • Understand your role in managing program operations effectively and efficiently to provide high quality programs and services 
Additional Information

You have 90 days to complete the module, beginning the day you purchase the module.