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Aim4Excellence™ is an interactive online professional learning experience that focuses on the core leadership competencies that early childhood leaders need.
Read the three-year report which demonstrates increased director competence, and register now!


Check out our first online offering in Spanish!
For the first time, you can complete our popular Continuous Quality Improvement module "totalmente en español!"

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Module 4: Managing Program Operations

Course Number
This module introduces you to operations management and looks at the director’s critical role in managing the day-to-day operations of the program. You’ll learn about the necessary components of effective operations management including: systems and the importance of systems thinking; stakeholder analysis and management; the strategic planning process; how systems, policies, and procedures are interconnected and how they impact your ability to manage the program effectively and efficiently; and tools for making systems work and for taking charge of program operations instead of being managed by them.


After completing Managing Program Operations, you will be able to:

  • Understand what operations management in early childhood programs involves  
  • Explain the basic elements of systems and systems thinking
  • Identify stakeholders and manage a strategic planning process
  • Describe the relationship between systems, policies, procedures, and quality 
  • Use specific tools for managing systems including standard operating procedures, workflow analysis, calendars and Gantt charts
  • Understand your role in managing program operations effectively and efficiently to provide high quality programs and services 
Additional Information

You have 90 days to complete the module, beginning the day you purchase the module.